Patron service is the main focus in my work-life library. Everyone on the team–including student assistants and the technology guru–really work at helping our patrons. This attitude comes from the top; our head librarian is service-focused and supports and encourages our efforts to go the extra mile.
Many times I have walked a lost student to their class. The end of the semester means I am sitting panicking students, polishing citations and formatting final papers. I greet students as they come in, and everyone is treated in a welcoming, respectful way in my library. Many students are suprised at this.
I see my role NOT as the lion at the gate, but as the facilitator, the connector. I share, not just distribute information. Questions are not an interruption in my work, they are the reason I am working.
I smile. Its part of the job.
This attitude has recently been codified by the Darien Statements on the Library and Librarians (found on Kathryn Greenhill’s Librarians Matter.) I hope that this will become the defining statement for the next generations of libraries and librarians.
I know it is mine.